At Pepper Spray Lanka, we want you to feel confident in your purchase. If you’re not satisfied, we offer a straightforward return and refund process under the conditions below.
Eligibility for Returns
- Only unused items in their original packaging are eligible for return.
- Returns must be initiated within 14 days of the purchase date.
- Items that have been used, damaged, or are not in their original condition will not be accepted.
Return Delivery Charges
- The buyer is responsible for all delivery charges related to returning the product.
- We recommend using a trackable delivery service to ensure safe return of the item.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be issued to the same payment method used for the original purchase.
If you have any questions about the return process, please contact us at [email protected] or via WhatsApp at 0740293208.